Sales Terms & Conditions

Terms of Sale

In these Terms of Sale (“Terms”), “we” or “Reviva Coffee” refers to Gulf Oil International UK Limited, registered in England and trading as Reviva Coffee under company number 01893747. Our registered office is located at is at 12 Charles II Street (1ST floor), London, United Kingdom, SW1Y 4QU. Please note that this address is not designated for returns.

1. Background

This agreement applies to the user of our Website (“you”). Your acceptance of and commitment to comply with these Terms is assumed from the moment you initiate your use of the Website. If you do not agree with these Terms, kindly discontinue your use of the Website. Please note that the display of Goods on our Website is not a contractual offer that can be accepted. Instead, when you place an order, you are making a contractual offer, and our acceptance of this offer is confirmed upon our dispatch email notification, indicating that your order has been fulfilled and is en route to you.

2. Definitions and Interpretation

Within these Terms, the following terms hold the following meanings:

• “Account” means your account that you create on our Website;
• “Content” has the meaning given to it in clause 4.1;
• “Goods” means the products that Reviva Coffee promotes and/or offers for sale through this Website;
• “Service” means the online amenities, tools, services, or information provided by Reviva Coffee through the Website, either currently or in the future;
• “Payment Information” means the details you provide for purchasing Goods. This includes, but is not limited to, credit/debit card numbers, bank account details, and sort codes;
• “Premises” means our business location situated at 12 Charles II Street (1ST floor), London, United Kingdom, SW1Y 4QU;
• “System” means the online communication infrastructure that Reviva Coffee establishes through the Website, both presently and in the future. This includes, but is not restricted to, web-based email, message boards, live chat facilities, and email links;
• “Website” denotes the website currently in use by you (http://reviva-coffee.com) and any sub-domains of this site (e.g., subdomain.revivacoffee.co.uk), unless explicitly excluded by their specific terms and conditions.

3. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an adult.

4. Intellectual Property

The Reviva name, logo, colour arrangements, designs, products and services names (among others) are registered trademarks of Gulf Oil International Limited in the United Kingdom Gulf is also the owner or the licensee of all intellectual property rights in our website and in the material published on it, including but not limited to text, graphics, videos, photos, trademarks, logos, product data sheets and other materials (collectively, “Content”). The Content is protected by copyright and trade mark laws around the world. All such rights are reserved.

You may view, print, download or make copies of as much of our website as is reasonable for your personal use only or to draw the attention of others to Content posted on our Website. All other use, alteration or modification is strictly prohibited.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Any content you upload to our Website (including through games, sweepstakes, contests and promotions) will be considered non-confidential and non-proprietary. You agree that you will not share any content that violates the intellectual property rights of a third party or is defamatory, abusive, offensive, illegal or otherwise harms or can reasonably be expected to harm any person or entity.

Our status (and that of any identified contributors) as the authors of Content on our Website must always be acknowledged (except where the content is user-generated).
You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Use of Communications Facilities

When utilising the enquiry form or any other System on the Website, adhere to the following guidelines:

• Refrain from using obscene or vulgar language.
• Do not submit Content that is illegal or otherwise objectionable. This encompasses, but is not confined to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
• Do not submit Content intended to encourage or incite violence.
• It is recommended to make submissions in the English language as we may be unable to respond to enquiries submitted in other languages.
• Ensure that your means of identification does not violate these Terms or any relevant laws.
• Do not impersonate other individuals, particularly employees and representatives of Reviva Coffee or our affiliates.
• Abstain from employing our System for unauthorized mass communication, such as “spam” or “junk mail.”
• Acknowledge that Reviva Coffee retains the right to monitor all communications directed to us or conducted via our System.
• Acknowledge that Reviva Coffee may retain copies of all communications sent to us or carried out through our System.
• Accept that any information you transmit to us via our System or post on the enquiry form may be subject to modifications by us, and you hereby waive your moral right to be recognised as the author of such information. Any limitations you intend to impose on our use of such information must be communicated to us in advance, and we reserve the right to reject such terms and related information.

6. Accounts

In order to purchase Goods on this Website and to use the enquiry form facilities, you are required to create an Account, which will contain certain personal details that may vary based upon your use of the Website. By continuing to use this Website, you represent and warrant that:

• all information you submit is accurate and truthful;
• you have permission to submit Payment Information where permission may be required; and
• you will keep this information accurate and up to date. Your creation of an Account is further affirmation of your representation and warranty.

You must not disclose your Account details to anyone, particularly your username and password. Reviva Coffee accepts no liability for any losses or damages incurred as a result of your Account details being disclosed by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@reviva-coffee.com

When choosing your username, you are required to adhere to the terms set out above in clause 5. Any failure to do so could result in the suspension and/or deletion of your Account.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

7. Termination and Cancellation

Either Reviva Coffee or you may terminate your Account. If Reviva Coffee terminates your Account, you will be notified by email, and an explanation for the termination will be provided.
If purchases are cancelled for any reason prior to dispatch, you will be refunded any monies paid in relation to those purchases.

If you terminate your Account, any non-dispatched purchases will be cancelled, and you will be refunded any monies paid in relation to those purchases.

8. Goods, Pricing, and Availability

Reviva Coffee does not represent or warrant that Goods will be available. Stock indications may be provided on the Website, however, these may not take into account sales that have taken place during your visit to the Website.

Reviva Coffee reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
All prices on the Website include VAT.

All orders of Goods must be for your personal use only. By purchasing Goods, you agree not to resell or distribute such Goods for any commercial purposes. All orders are subject to our acceptance or rejection based on Goods availability, non-compliance with these Terms, or any other reason. For instance, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We also reserve the right to take steps to verify your identity to process your order. We will either not charge you or refund the charges for orders that we cancel or do not process. Processed orders that we reasonably believe have been purchased with intent to resell are not eligible for return or refunds.

9. Delivery

Reviva Coffee will notify you by email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

At present, Reviva coffee delivers solely within the UK.

10. Returns Policy

Reviva Coffee aims to always provide high-quality Goods that are as described, fault-free and undamaged. On occasion, however, goods may need to be returned. Returns are governed by these Terms. These Terms do not limit your statutory rights.

If you receive Goods that do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes, and setting out your options, you should contact us within 14 days to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact Reviva Coffee promptly to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If Goods are damaged in transit, and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should contact us promptly to arrange collection and return. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If you wish to return Goods to Reviva Coffee for any of the above reasons, please contact us using info@reviva-coffee.com or check http://reviva-coffee.com for up-to-date and alternative methods of arranging the return of Goods and to make the appropriate arrangements. All Goods returned must be sent using a signed-for form of delivery.
In some circumstances, we may be entitled to deduct a sum from refunds which we issue to you to take account of use you have had of the Goods in the period since they were delivered. We will explain the reasons for any such deductions we make.

11. Privacy

We handle your information in accordance with our Privacy Policy .

Information about the cookies we use is also contained in our Privacy Policy, and you can also find out more about the cookies we use, and set your cookies preferences for our Website, using the Manage Cookies menu

Our Privacy Policy is not applicable to your use of third-party sites and resources. You should read the privacy policy of such sites before disclosing any personal information.

12. Disclaimers about the Website

Reviva Coffee makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Website is intended to constitute advice.

No part of this Website is intended to constitute a contractual offer capable of acceptance.

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

Reviva Coffee accepts no liability for any disruption or non-availability of the Website resulting from external causes, including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in this clause 12 limits your rights in respect of Goods as described in these Terms or under mandatory consumer laws that apply.

13. Limitation of Liability

To the maximum extent permitted by law, Reviva Coffee shall not be liable for any loss or damage that:

• is not foreseeable (loss or damage is foreseeable if they were an obvious consequence of our breach or negligence if they were contemplated by you and us at the time you are bound by these Terms);
• is caused by an event outside our reasonable control;
• is something you could have avoided by taking reasonable action; or
• you suffer in connection with your trade, business, craft or profession.

To the maximum extent permitted by law, Reviva Coffee’s total aggregate liability to you arising out of or relating to these Terms shall be limited to the higher amount of (i) £100 or (ii) the total price of Goods that you have purchased from us and in relation to which we have failed to comply with these Terms or been negligent.

Nothing in these Terms excludes or restricts Reviva Coffee’s liability for death or personal injury resulting from any negligence or fraud on the part of Reviva Coffee, or any other liability that cannot be limited or excluded by law.

In the event that any provision of these Terms are found to be unlawful, invalid, or otherwise unenforceable, that provision is to be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

14. Changes to the Service and these Terms

Reviva Coffee reserves the right to change the Website, its Content, or these Terms at any time. You will be bound by any changes to these Terms from the first time you use the Website following the stated effective date of the updated Terms.

15. No Waiver

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.Third Party Rights

Nothing in these Terms shall confer any rights upon any third party. The agreement created by these Terms is between you and Reviva Coffee.

17. Communications

All notices/communications shall be given to us either by post to our Premises (see address above) or by email to info@reviva-coffee.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day, and on the next business day if the email is sent on a weekend or public holiday.
Reviva Coffee may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the Unsubscribe link in any email you receive from us.

18. Complaints

In the event you have a complaint regarding a product or service purchased from Reviva Coffee, please contact us at info@reviva-coffee.com.

19. Law and Jurisdiction

These Terms and the relationship between you and Reviva Coffee shall be governed by and construed in accordance with the Law of England and Wales, and Reviva Coffee and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.